Moments: Terms of Use (EULA)

Last updated: October 31, 2026

Moments is a simple app for keeping one good moment a day. By using it, you agree to these plain-language terms.

These are the terms the Moments app links to as its end user licence agreement (EULA).

Your moments are yours

Everything you write in Moments belongs to you. We claim no rights over your words or photos. We store them to show them back to you, to keep them safe in your account backup, and (only when you choose to share one) to carry it to the person you chose.

If you write somebody else's name into a moment, that is part of your own record of your day and it stays yours. Write what you'd be comfortable with them seeing, and remember their name is printed on any copy you choose to give away.

The free moments and paid plans

• The first 7 moments you save with Moments are free. There is no time limit on them: take a week or take a year. Moments never charges you unless you choose a plan.
• After that, keeping new moments requires a paid plan: Monthly, which renews automatically every month; Yearly, which renews automatically every year; or a One-time purchase, a single payment that never renews. The price of each plan, and how long each period lasts, are shown in the app, in your local currency, before you buy.
• There is no trial that converts into a charge, and no payment method is collected up front. A plan begins only when you choose one through the App Store or Google Play.
• Automatic renewal: payment is charged to your Apple App Store or Google Play account when you confirm the purchase. A Monthly or Yearly plan renews automatically at the end of each period, at the price shown when you bought it, unless you cancel at least 24 hours before the current period ends. Your store account is charged for the renewal within the 24 hours before the current period ends.
• How to cancel: subscriptions are managed and cancelled in your store account, not in the app. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → your profile → Payments & subscriptions → Subscriptions. Cancelling stops the next renewal; you keep access for the time you've already paid for.
• Refunds: Apple or Google bill for purchases, and handle refunds, under their own store policies. We never see or hold your payment details. To request a refund, use Apple's Report a Problem or Google Play's refund process.
• The one-time purchase is a single payment, and nothing more is ever charged for it. It grants full access to Moments for as long as Moments is offered. "As long as Moments is offered" means exactly that: not the lifetime of any person or device (see "If Moments ever winds down" below). The purchase itself belongs to the Apple or Google account you paid with (see "Your account").
• On an active plan, or with the one-time purchase, every moment you've kept stays yours and stays readable in the app for as long as Moments is offered (see "If Moments ever winds down" below). Without an active plan, you can still read what you have already saved, until the date set out in "If you have no plan, or your plan ends" below. Deleting the account does not cancel a store subscription. Cancel that in the App Store or Google Play. See Support.

If you have no plan, or your plan ends

We never remove anything the day a plan ends. Words, photos and dates are kept together as one moment, and these dates apply to all of them.

• After your 7 free moments, if you don't have a plan, we keep your moments for 30 days. We tell you straight away, by email and by a notification on your phone, and we remind you 7 days and 1 day before the date. In that time you can export your moments for free, or start a plan. After that date, your moments can be deleted from our servers. This also applies if you never paid for a full month.
• If you paid for at least one month, we keep everything for 12 months after your plan ends. The end date is the one the App Store or Google Play gives us, not the day you cancel. Cancel a yearly plan in its first month, and the 12 months don't start until the year you paid for runs out. We remind you 90 days, 30 days and 7 days before the date.
• A payment that fails is not the end of a plan while your store is still retrying it. The 12 months only start once Apple or Google reports the plan as finished.
• Starting a plan again stops the clock.
• The one-time purchase has no deletion date at all, for as long as your account stays open.
• We never move a date earlier. If we have already given you a later date, we keep to it.
• Exporting your moments is always free. In this version, the export is offered on the notice that follows your 7 free moments.
• You don't have to wait for any of this to remove a moment yourself: Settings → Remove a moment deletes the whole moment, its words and its photo, from your phone and from our servers, at any time, without deleting your account.

If Moments ever winds down

No app can honestly promise to exist forever, so here is the promise we can make: if Moments is ever discontinued, we will tell you at least 90 days beforehand, in the app and by email. Anything already on your phone, including any photos already there, stays on your phone; nothing is pulled back. In this version, Export my Moments is only on the notice that follows the 7 free moments. A paid plan never opens that notice. The file it saves is called moments.zip, and that file includes the words.

This is what the one-time purchase's promise actually means. A single payment isn't a promise that Moments itself will run forever, because nothing honestly can promise that. It's a promise that for as long as we do run it, and your account stays open, you will never be asked to pay for it again.

Your licence to use Moments

We grant you a personal, non-transferable licence to use the Moments app on devices you own, for keeping your own moments. If you install through the App Store, Apple's standard Licensed Application End User License Agreement also applies where these terms are silent.

Fair use

Don't attempt to abuse, reverse-engineer, or disrupt the service, and don't use it to store unlawful content. Don't use Moments to harass, impersonate or expose anybody, including through a name you write into a moment, or through a moment you share with another person. We can end an account that does.

Your account

You're responsible for keeping your sign-in method secure. You can delete your account at any time in Settings → Delete account. The privacy policy explains exactly what that deletes, and the few things it does not. If you want to remove one photo, remove the moment it belongs to in Settings → Remove a moment. That removes the whole moment, its words too, from your phone and from our servers. A one-time purchase belongs to the Apple or Google account you paid with. If your Moments account is deleted, by you or by us under Fair use, access on that account ends with it. If you start a new Moments account while signed in to the same Apple or Google account, open Settings → Plan and tap Restore purchase to use it there. Deleting your account also stops the print links you have given from working, and no print link works for more than 7 days in any case.

No warranties, sensible limits

Moments is provided "as is". We work hard to keep it reliable, but we can't promise uninterrupted service, and to the extent the law allows, our liability is limited to the amount you paid us in the last 12 months.

Governing law

Moments is made and run by The Grateful Team, a one-person independent studio based in the United Arab Emirates. "The Grateful Team" is a trading name; write to us and we will give you the registered legal details behind it. These terms are governed by the laws of the United Arab Emirates. If you install through the App Store or Google Play, their standard terms also apply to that purchase.

Changes

If these terms change in a way that matters, we'll note it in the app. Continuing to use Moments means you accept the updated terms.

Contact

Questions: momentsapp.hello@gmail.com