Moments: Delete your account

Last updated: October 31, 2026

You can delete your Moments account, and the moments in it, at any time. This page does not delete anything by itself. There is no button here that erases an account. Deletion is permanent and cannot be undone, and it is complete on our side within 30 days. Deleting your account does not cancel a subscription from the App Store or Google Play. Cancel that yourself: Apple subscriptions or Google Play subscriptions.

What deletion removes

• Your account and the email address it was created with.
• Every moment you've kept: the words and dates backed up to our servers.
• Any photos backed up to your account.
• The name you chose in Settings, your list of connections with other Moments users, your block list, and the delivery addresses we use to tell your phones about shared moments.
• Our own record of which plan you bought. The purchase itself stays with your Apple or Google account.
• The counts about how the app is doing that belong to your account, held for us by PostHog.
• Anything you sent us from your account through the app: a problem report, an idea, a report about a moment, and any picture attached to it.
• If you delete from inside the app, the moments and photos on that device are removed too.

The print links you have given stop working. If one of the copies behind them cannot be found at that moment, its link still stops working 7 days after you made it.

What is not deleted with your account

• RevenueCat's record of your plan. RevenueCat, the service that checks your plan with the App Store or Google Play, keeps its own record: your account identifier, the store receipt, which plan you bought and your country. To have it deleted, email momentsapp.hello@gmail.com and we will do that within 30 days.
• Crash and error reports already held by Firebase Crashlytics and by Sentry. They do not include your moments, a screenshot, the words on the screen, or your account identifier. The app does not set how long they are kept. Deleting your account does not delete a report that was already sent.
• What is in other people's accounts. A moment somebody has already kept into their own Moments stays with them. So does a moment you sent that their phone had not collected yet: it still reaches them. We take you off their list of connections, and remove any request to connect between the two of you, answered or not. Your account identifier can still stay in their account: in their list of connections, only if a moment from you was still waiting for them to collect; on the moments from you that they kept; in their record of moments they shared with you; on their record that you kept a moment they gave you; on the conversation on a moment you shared, while it still holds someone else's comments; on their block list if they blocked you; on their note that they took you off their "Recently shared with" list; and on any report they sent us about a moment of yours.
• The New features delivery address. If you left the New features notification on, that phone's address for it is kept under a code for the phone, not under your account, so deleting your account does not delete it. It is deleted when you switch that notification off, or when we find the phone no longer accepts notifications. Until then, our record of the times the app asked us to send that notification can link it to your account identifier.
• Some records our servers keep to run the service. They hold your account identifier, but nothing you wrote and no photo: a record of each deletion you asked for, with the day of the moment it was for; the day of each moment whose photo was backed up; a note if a paid plan of yours ended; and the times the app asked us to send the New features notification after an update, with a code for the phone that asked. They can also hold a bookmark of where the free-moment reminder sweep had reached and a bookmark of where the lapsed-plan reminder sweep had reached, which can name an account until the sweep moves on. The record that a deletion was done is marked to last 1,095 days. Nothing in this code deletes it when that date passes, and there is no set date for deleting these records automatically yet. Records that a deletion was done are also kept, with your account identifier scrambled, so a deleted moment can never come back. The technical records our servers write as they work can also hold your account identifier, for example when a request to delete something goes wrong. Google, which runs our servers, deletes those automatically after 30 days.

You don't have to delete your account to remove a photo. In the app, Settings → Remove a moment takes the whole moment away, its words and its photo, from your phone and from our servers. Your other moments are left exactly as they are.

If you have the app

Open Moments and go to Settings → Delete account. The app deletes your data from our servers first, then from your device.

If you no longer have the app

You don't need to reinstall it. Email momentsapp.hello@gmail.com from the email address you signed in with, with the subject "Delete my account". We'll delete your account and all of your backed-up moments within 30 days, and confirm by reply. We may reply first to verify the request really comes from you.

If you only want your photos deleted

You never have to delete your account to remove a photo. In the app it is Settings → Remove a moment, which removes the whole moment, its words and its photo. If you no longer have the app, email momentsapp.hello@gmail.com from the address you signed in with, with the subject "Delete my photos", and we'll remove the backed-up photos and nothing else within 30 days, and confirm by reply. Your words and dates stay exactly as they are.

Questions

Anything unclear: momentsapp.hello@gmail.com