Moments — Support

Last updated: 17 October 2026

Email momentsapp.hello@gmail.com. Write from the address you signed in with when the question is about that account.

Inside the app, Settings → Help also has a place to tell us something is wrong, or to suggest something. That message is stored with your account if you are signed in.

How do I restore a purchase?

Open Settings, open your plan, and tap Restore purchase. The app asks Apple or Google for purchases already on that store account, and applies a plan it finds. It cannot restore a purchase made with a different store account.

How do I manage or cancel a subscription?

Moments does not cancel an App Store or Google Play subscription, including when you delete your account. You manage it with the store:

• iPhone: Apple subscriptions, or Settings → your name → Subscriptions.
• Android: Google Play subscriptions.

Cancelling stops the next renewal. You keep the time you have already paid for. A one-time payment has nothing to renew.

How do I report a shared moment, or block someone?

Email momentsapp.hello@gmail.com and say you are reporting a moment someone shared. The full steps, and what we store, are on Report a moment.

Hold the shared moment and choose Report this moment or Block. A report is filed from the account that received the moment. Block is there when the sender’s account is known, and it is stored on the blocker’s own account. The other person is not told. You can also use the email above.

How do I delete my account?

See Delete your account. You can do it in the app, or by email if you no longer have the app.